Terms & Conditions
1. Booking & Payment
Deposit
- Secure your holiday with a deposit of £200 per person or full payment. The deposit will be refunded if you cancel in writing within seven days of booking.
Balance Payment
- Balance for your holiday in Greece is due eight weeks before departure.
- To qualify for the Early Bird Discount, payment in full must be made by midnight, 28 February 2025
2. Cancellation & Transfers
Cancellation
- Notification of the cancellation of your holiday must be made in writing. The following cancellation charges apply:
- More than eight weeks before departure: deposit is forfeited.
- 4 to 8 weeks before departure: 40% of the total fee is retained.
- 2 to 4 weeks before departure: 60% of the total fee is retained.
- 1 to 2 weeks before departure: 75% of the total fee is retained.
- Less than 1 week before departure and/or on arrival: 100% retained.
- In many cases, cancellation fees can be covered by your travel insurance.
Transfers
- Subject to availability, you may transfer your booking to another holiday in the current season, provided the request is made at least eight weeks before departure. An £50 administration fee per booking will be charged for this transfer.
3. Flights
Responsibility
- Skyros is not responsible for flight bookings, delays, cancellations, or any additional costs incurred as a result of these issues.
- Consider booking refundable or flexible tickets in case of unexpected changes.
- Ensure your travel insurance covers flight cancellations, delays and missed connections.
- Use a credit card for your flight purchase for extra financial protection under consumer rights laws.
4. Equality, Diversity and Inclusion
Community Guidelines
- Wellbeing – We support a holistically healthy environment: a compassionate, empowering and inclusive community where every participant and staff member is valued, and where there is no place for prejudice or discrimination of any kind.
- Expect Respect – We believe all members of the Skyros community have the right to participate, learn and work in a safe and supportive environment, free from discrimination, bullying or harassment of any form.
5. Liability & Insurance
Disclaimer
- Staff cancellations, weather conditions, low bookings, maintenance work, mechanical faults, civil unrest or other situations outside of our control may make some amenities, courses, or facilitators temporarily unavailable. We reserve the right to make changes to the programme, transfers, courses and/or facilitators.
Liability
- Skyros does not accept liability for any costs incurred due to cancellations, delays or changes caused by factors beyond our control, such as war, civil strife, natural disasters, technical problems with transport, or public transport issues.
- Skyros is not responsible for medical or psychiatric conditions which may develop during or after the holiday. Additionally we do not accept liability for loss or damage to participants' personal property.
Therapy
- Skyros does not provide individual therapy. The holiday is not suitable for people who cannot take esponsibility for their own wellbeing.
Travel Insurance
- It is essential to take out comprehensive travel insurance. Your insurance should cover cancellations, trip interruptions, and medical emergencies. Please note the nearest hospital is on the mainland, and emergency medical transport could involve a helicopter or speedboat.
6. Force Majeure
- In the event of circumstances beyond our control, including but not limited to, acts of God, natural disasters (such as earthquakes, floods, or fires), war, civil strife, government actions, pandemics, strikes, or other events that prevent the provision of the holiday, Skyros reserves the right to cancel, amend, or delay the holiday, as necessary.
- In such cases, we will make reasonable efforts to notify you as soon as possible and provide alternatives where possible. However, Skyros will not be held liable for any costs, damages, or losses incurred due to these exceptional circumstances.
- We strongly recommend that all guests have comprehensive travel insurance that covers situations arising from Force Majeure events, including cancellation, delays, and medical emergencies.
- If your holiday is cancelled or significantly altered due to Force Majeure, we will offer you a full refund or the option to transfer to a future date, subject to availability and any applicable administration fees.
7. Financial Protection
- In accordance with the UK Package Travel & Linked Travel Regulations 2018, Directive (EU) 2015/2302 or the local applicable law in the country of residence of the passenger(s) booking with Holistic Island Breaks Ltd are fully protected for the initial deposit and subsequently the balance of all monies received by us, including repatriation costs and arrangements, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Holistic Island Breaks Ltd
- Holistic Island Breaks Ltd has taken out an insurance provided by International Passenger Protection Ltd (IPP) with Liberty Mutual Insurance Europe SE through its United Kingdom branch. Liberty Mutual Insurance Europe SE UK Branch is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (registered number 829959). Liberty Mutual Insurance Europe SE UK Branch address is 20 Fenchurch Street, London, EC3M 3AW. Liberty Mutual Insurance Europe SE trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. Registered office: 5-7 rue Léon Laval, L-3372 Leudelange, Grand Duchy of Luxembourg. Registered Number B232280 (Registre de Commerce et des Sociétés). Liberty Mutual Insurance Europe SE is a European public limited liability company and is supervised by the
Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company. This insurance is only valid for passengers who book and pay directly with/to Holistic Island Breaks Ltd - In the event of insolvency please make contact as soon as practically possible giving full details of what has happened quoting the name of the Policyholder and the reference TOFI UK/I 2025 by one of the following methods:
- Online claims reporting: www.ipplondon.co.uk/claims.asp
- Using the online form captures the key details needed to handle the claim as quickly as possible.
- Telephone: +44 (0)345 266 1872
- Email: ippclaims@uk.sedgwick.com
- IPP Claims at Sedgwick, 14-16 Park Place, Cardiff CF10 3DQ
- If the Insured Person is abroad at the time and does not wish to make their own arrangements to get back to their country of departure then we will provide services to assist with their return to their country of departure.?
